Office Policies

Important information about our policies and procedures

Cancellation Policy

Appointment Cancellations

We require at least 24 hours advance notice for appointment cancellations or rescheduling. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.

  • 24+ hours notice: Free cancellation or rescheduling
  • Less than 24 hours notice: May incur a cancellation fee (contact us for details)
  • No-show: Full appointment fee will be charged

We understand that emergencies happen. If you’re unable to make your appointment, please call us as soon as possible at 503-739-2120.

New Patient Information

What to Expect

When you come in as a new patient, please plan to arrive 10-15 minutes early. You’ll be asked to complete intake forms that include:

  • Medical history and current health status
  • Description of your condition and symptoms
  • Insurance and payment information
  • Emergency contact information

First Appointment Duration: Initial visits typically last 45-60 minutes and include a comprehensive consultation, physical examination, and any necessary diagnostic imaging or testing. Subsequent appointments are usually 20-30 minutes.

HIPAA Privacy Notice

Patient Privacy Rights

Sisu Coastal Wellness is committed to protecting the privacy and security of your health information. We comply fully with the Health Insurance Portability and Accountability Act (HIPAA).

Your Information Is Protected:

  • Your medical records, personal health information, and treatment details are kept confidential and secure.
  • Access to your information is limited to authorized staff members who need the information to provide you with care.
  • We do not share your information without your written consent, except as required by law or for treatment, payment, and healthcare operations
  • You have the right to access your medical records
  • You have the right to request corrections to your medical records
  • You have the right to request an accounting of disclosures
  • You have the right to request restrictions on use and disclosure

For more information about our privacy practices, please request a copy of our complete HIPAA Privacy Notice during your visit or contact us at 503-739-2120.

Patient Rights

Your Rights as a Patient

  • Right to respectful care: You have the right to be treated with respect and dignity
  • Right to information: You have the right to receive clear explanations about your condition, treatment options, and expected outcomes
  • Right to refuse treatment: You have the right to refuse any treatment or procedure
  • Right to privacy: You have the right to privacy regarding your medical information and personal matters discussed in treatment
  • Right to participation: You have the right to participate actively in decisions about your healthcare
  • Right to pain management: You have the right to appropriate pain management as part of your care
  • Right to contact information: You have the right to know how to contact our office and how to reach us in case of questions or emergencies
  • Right to express concerns: You have the right to voice complaints or concerns about our services without fear of retaliation

Consent to Treatment

Informed Consent

By scheduling an appointment at Sisu Coastal Wellness, you acknowledge that you understand the nature of chiropractic treatment and have consented to receive care. During your visit, the doctor will explain your condition and discuss treatment options with you.

Your Involvement: You are encouraged to ask questions, express any concerns, and discuss your health goals with the doctor. Together, we’ll develop a personalized treatment plan that aligns with your needs and comfort level.

If you have any questions about treatment or any part of our care, please do not hesitate to ask. Your comfort and understanding are important to us.

Photo and Video Policy

Use of Images and Recordings

Photographs, videos, or recordings of patients may be taken for clinical, educational, or testimonial purposes only with explicit written consent. Your privacy and confidentiality are always maintained.

When Required: If photos or videos are needed for your clinical care (such as before/after documentation for postural analysis), you will be asked to sign a consent form that explains how the images will be used.

Your Control: You have the right to decline photography or video recording at any time, and this will not affect your care or treatment.

Appointment Expectations

Making the Most of Your Visit

  • Arrive on time: Please allow 10-15 minutes early for check-in
  • Bring identification: Bring a valid ID and any insurance cards (even though we no longer accept direct billing)
  • Be prepared: Bring a list of any current medications and supplements you’re taking
  • Comfortable clothing: Wear comfortable, loose-fitting clothing that allows access to the area being treated
  • Communication: Let us know if your symptoms change between visits
  • Follow-up care: Adhere to recommended treatment plans for optimal results

Emergency Procedures

Medical Emergencies

In the event of a medical emergency during your appointment, we are equipped with emergency protocols and trained staff. If necessary, emergency services will be called immediately.

If you are experiencing a life-threatening condition (such as chest pain, difficulty breathing, or severe allergic reaction), please call 911 immediately.

Questions About Our Policies?

If you have any questions about our office policies or procedures, please don’t hesitate to contact us.